Refund policy

☕ Return Policy

I want you to love your bookish goodies as much as I loved creating them! If something isn’t quite right, no worries — you have 30 days after receiving your order to request a return.

To be eligible, your item must be in the same condition you received it — unused, with tags attached, and in its original packaging. (Think of it like returning a book to the shelf: gently handled, no bent corners. 😉) You’ll also need your receipt or proof of purchase.

To start a return, just email me at hicraftylizard@gmail.com. I’ll reply with instructions and the return address:

1140 Ohstrom Pk.
Webster, NY 14580

Please note: return shipping costs are the responsibility of the buyer, and items sent back without prior approval can’t be accepted.

If you ever have questions — about returns, exchanges, or just want to chat about your order — don’t hesitate to reach out at hicraftylizard@gmail.com. I’m always happy to help. 💌